Booking Policy
Updated at 2024-08-01
We would like to make the booking journey for our clients easy and quick with minimal hurdles. Henceforth, we do ask our Partners to update their business booking policy always up to date onto their payment page on our platform
Meanings
For this Booking Policy:
- Company: When this policy mentions "Company", "we", "us", "our", or "The Crazy Beauty", it refers to The Crazy Beauty Limited, (12A Parkmore Industry Estate Walkinstown, Long Mile Rd, Dublin 12, D12 C923) that is responsible for your information under this Terms & Conditions. Registration no. :766168
- Country: Where The Crazy Beauty or the owners/founders of The Crazy Beauty are based, in this case is Ireland
- Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Crazy Beauty and use the features.
- Service: Refers to the service provided by the vendors using The Crazy Beauty platform as described in the relative terms (if available) and on this platform.
- Website: The Crazy Beauty site, which can be accessed via this URL: www.thecrazybeauty.com
- App: The Crazy Beauty app which can be accessed on Apple Store or Google Play Store
- Partners: Represents a spa, salon, hairdresser or any approved Partner that is registered with The Crazy Beauty to use our features. Owners and/or permanent/part-time staff working for the Partner will also be referred to as Partner, you and you’re under these booking policy. We are together known as Partner.
- You: Represents clients or anyone who uses The Crazy Beauty platform to book the services offered by the Partner.
- The Crazy Beauty Platform: Represents both website and app together. Also referred as Platform.
Booking an Appointment
You can use The Crazy Beauty Platform to book the appointment with our approved partner. You can search for any nearby or favourite partners and then select the services followed by selecting the staff and time slot and continue to the checkout page. You have the flexibility to update the services, staff and time slot before proceeding to the payment page. You may have to pay advance booking amount set by the partners and it is reflected on the payment page. Pay Online will be displayed if the amount needs to be taken in advance of the booking completion. Pay at Salon will be displayed if the partner wishes to take the payment at their location and have not set any advance payment for their service booking. Confirmation email or SMS will be sent to the clients as well as the partners for any appointments booked. Clients should reach out directly to the Partners for any completed booking receipts.
Rescheduling an Appointment
We understand, due to some unforeseen circumstances, you might have to reschedule the appointments. In the case of rescheduling, we request you to directly check with the partner if they have the availability with them or you can also check the availability on our platform. You can cancel and rebook the appointments, provided you are adhering to Partners rescheduling and cancellation policy.
Rescheduling the appointment shall be subject to the Partner's availability.
Rescheduling the appointment shall be subject to the Partner's availability.
Advance Payment
Partners may setup an advance payment for any bookings done on our platform. Usually, advance payment can range from 5% to 100% (depends on individual Partner’s booking policy) of the total amount. In case of advance payment paid by you on our platform, the remaining amount if any, needs to be paid by the client at the partner’s premises.
We recommend you read the Booking Policy available at the payment page prior completing any booking. Advance Payment may be non-refundable.
We recommend you read the Booking Policy available at the payment page prior completing any booking. Advance Payment may be non-refundable.
Cancelling an Appointment & No Shows
In the event of cancelling the appointment, we request you to review and understand the Partner’s Cancellation Policy before confirming your appointment on our Platform. Please read the partner’s cancellation policy displayed on the payment page of your booking. You may also reach out to the partner directly to cancel the appointment provided both the parties agrees. You may not be eligible for any refund in case of any advance payment paid on our platform if you do not obey the partner’s cancellation policy unless mutually agreed.
Partners reserves the right to have their own No Show Policy. No Show Policy will come into effect if the client fails to turn up for their appointment at their booked time. Clients may be charged for No Shows and the company reserves the right to hold any advance payment done by the client on our platform.
Partners reserves the right to have their own No Show Policy. No Show Policy will come into effect if the client fails to turn up for their appointment at their booked time. Clients may be charged for No Shows and the company reserves the right to hold any advance payment done by the client on our platform.
Stored Payment Methods – Terms and Conditions
General
By providing your payment details, you agree and acknowledge that The Crazy Beauty may collect, use, and disclose your stored payment methods in accordance with these Terms and Conditions.The Crazy Beauty Stored Payment Method refers to the secure digital repository used by us to store your payment details, as outlined below.Collection of Payment Details
The Crazy Beauty collects payment information such as your bank account details, credit/debit card information, or email linked to payment accounts when you make a payment to, or request a refund from, any payment method accepted by The Crazy Beauty. This includes payments made via phone, online, PayPal, SMS Pay, Direct Debit, or any other approved payment method. By providing your payment details, you authorize us to use them as outlined here and in accordance with our privacy policy.Secure Storage
Your payment details (tokenized in the case of card data) and the payment method you used will be securely stored by The Crazy Beauty or its authorized payment partners. All stored payment methods will be held in accordance with the Payment Card Industry Data Security Standards (PCI DSS) and applicable laws.Use of Stored Payment Methods
Your stored payment methods may be used by The Crazy Beauty for:- Payments for products or services you authorize
- Recurring or future payments until you notify us of any changes
- Issuing refunds or credits
If your stored payment method is a credit or debit card, you authorize us to request payments from the current or any updated version of that card. Please provide any new payment information at least three business days before your next payment is due.
A processing fee may apply depending on the payment method used. Bank charges or government taxes may also be applicable.
Disclosure of Information
Your stored payment methods will not be shared with third parties except:- To process payments, refunds, or credits through financial institutions and payment service providers
- To partners who assist The Crazy Beauty in business operations (e.g., IT support, payment processors, legal advisors, or debt collection agencies), and only as necessary
- As required by law, including under applicable privacy legislation
Verification
When requested, you agree to provide The Crazy Beauty with supporting documentation such as:- Certified ID
- Bank statements
- Proof of ownership of the payment method used
We may confirm your payment details with your financial institution or payment service provider. Until we complete verification, we may refuse or refund payments if we believe they are unauthorized or suspicious.
We reserve the right to refuse a payment method at our discretion, especially if it has previously failed or been dishonoured.
Updating or Removing Payment Methods
You can update or remove your stored payment methods at any time by contacting The Crazy Beauty's Customer Support or using any available self-service options.Please note: If you remove a stored payment method, any scheduled future payments using that method may be cancelled.
